Skip to main content
TurboTax
Community
TurboTax
Community
TurboTax
Community
R
Rob-dulong
April 30, 2025
Question

entered into turbotax live assist and review by mistake, how to get out, stuck at "confirm order" but my license is does not cover it

  • April 30, 2025
  • 1 reply
  • 0 views
Looks like you prepared your taxes with TurboTax Live Assist & Review Deluxe Unfortunately, you won’t be able to apply your licence to this return since your licence is only applicable for TurboTax Deluxe.

    1 reply

    C
    ChetC7
    April 30, 2025

    Good day Rob!

    Unfortunately, you will need to start over using the right product associated with your license. 

    Please contact our phone support team at 1-888-829-8608 if you face any issues with the license.

     

    Thank you for choosing TurboTax!

    TurboTax Sign In Widget
    TurboTax flag icon

    Unlock tailored help options in your account

    Create an account
    TurboTax Expert Assist
    TurboTax Expert

    Get answers to all your tax questions

    Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

    Terms & ConditionsCookie settingsAccessibility statement
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    ©1997-2022 Intuit, Inc. All rights reserved.
    Intuit, QuickBooks, QB, TurboTax, ProConnect, and Mint are registered trademarks
    of Intuit Inc. Terms and conditions, features, support, pricing, and service options
    subject to change without notice.

    Security Certification of the TurboTax Online application has been performed by
    C-Level Security.

    By accessing and using this page you agree to the Terms of Use.

    Accessibility

    TRUSTe nResult Certified e-File C-Level Security Certification