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Question

I filed my taxes but the next steps is confusing, I need to wait few days for an email, but after 2 weeks it’s never came, how long should I wait?

Forum|Forum|10 months ago
May 7, 2025
1 reply
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Did you get a NETFILE confirmation code? If you don't have a confirmation code, you still need to submit your tax return using NETFILE. Not sure how? Follow these instructions for TurboTax Online or TurboTax Desktop.

jolan-briardAuthor

Hi, so I was waiting for the email activation of the CRA's My Account and it hasn't arrived, and I am blocked to the next steps which is "error code 31, your information doesn't match our records" and it makes sense since I wasn't able to create the accoutn. Could you please let me know if it's better if I wait or should I do it another way?

Please see this TurboTax Canada FAQ for info on error code 31: How do I fix NETFILE error code 31?