Skip to main content
March 30, 2023
Question

My return was a different value.

  • March 30, 2023
  • 1 reply
  • 0 views

Hello, 
I just received my return. TurboTax online said over $2000, vs. the CRA return was just under $600.

The difference was shy of $1700. what could the reasoning be for that?

Thanks 

1 reply

April 1, 2023

TurboTax does guarantee our calculations to be 100% correct. You should first compare your Notice of Assessment (NOA) with the PDF file of your TurboTax return you filed and see where the discrepancy is. (Your NOA may also tell you if there was a change made to what you filed). Often times there is an extra tax slip out there (T4 from a little job you missed, or T4E for EI benefits you thought were paid in the prior year), and CRA will add this to your tax return when they assess it. 

If you do feel that this a calculation error on TurboTax's part, contact TurboTax support team: Contact Us and our guarantee will apply.

 

Thank you for choosing TurboTax.