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November 11, 2021
Question

2020 taxes filed and missing

  • November 11, 2021
  • 1 reply
  • 0 views

Hello,

I filed my taxes with you for 2020, I have confirmation of doing so but it doesn't show up on turbo tax. Please help me my refund should of been $938. How can it just disappear? Words of wisdom please

    1 reply

    Employee
    November 12, 2021

      You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

     

    https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

     

    Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

     

    Account recovery

    https://myturbotax.intuit.com/account-recovery/

    https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

    Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

     

    https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

    https://ttlc.intuit.com/questions/1901535

    https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

    https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

     

    To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

     

    First, check your e-file status to see if your return was accepted: 

    https://turbotax.intuit.com/tax-tools/efile-status-lookup/

     

    Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

    You need your filing status, your Social Security number and the exact amount  (line 35a of your 2020 Form 1040) of your federal refund to track your Federal refund:   

    https://www.irs.gov/refunds

    To track your state refund:    

    https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

     

    https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

    If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

    https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

    https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

     

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**