5 day advance

Forum|Forum|1 year ago
February 24, 2025
2 replies
0 views

my account got updated 3 days ago saying that the direct deposit was unsuccessful, that a check would be mailed. However when I check with Crossriver or SBPTG, they don’t have record of my account.

CatinaT1

In the community we do not have access to information about your refund.

If you want specific information you will have to call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

Where's my Refund is the most accurate information as it is directly from the IRS. Once your return is filed, TurboTax has no control over the processing of your return or the release of your refund. The TurboTax site can only update if the information is provided for the software to update. This doesn't always happen so the information shown on TurboTax could be behind.

The IRS is who is issuing your refund, not TurboTax, so the IRS has the most up to date information.

Here are a couple FAQs to track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

Why do some refunds take longer than others?

What if my IRS refund is taking longer than 21 days?

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Opus 17

Employee

If the IRS web site says they are mailing a check, then probably the direct deposit (which would have been to SBTPG) failed, meaning the IRS is directly mailing you a check and all the middlemen are being cut out. So the middlemen won't have any info about your refund. It is now a check direct from the IRS.

Laylalyric09

They mailed me a check today and it’s not from the irs it says Intuit then the bank is the Cross River Bank nj and everywhere I went to cash it says they would have to put a 7-9 day hold on it cause it’s a 3rd party check. Don’t know what to do or who to contact but the check says from Intuit. Weren’t able to dd into my account so they sent a check. I was 5 days early and my state got deposited fine. Idk

Opus 17

Employee

@Laylalyric09 wrote:

They mailed me a check today and it’s not from the irs it says Intuit then the bank is the Cross River Bank nj and everywhere I went to cash it says they would have to put a 7-9 day hold on it cause it’s a 3rd party check. Don’t know what to do or who to contact but the check says from Intuit. Weren’t able to dd into my account so they sent a check. I was 5 days early and my state got deposited fine. Idk

OK, in that case the direct deposit from the IRS to the middleman succeeded, but the deposit from the middleman to your bank failed. Probably your bank didn't trust the middleman (which they are also holding the funds for verification).

There's nothing else for you to do at this point. If you want to know why your bank is having trouble with the middleman bank, that's not something you are going to be able to fix, that's a policy issue at a much higher level than the individual customer.