Question

Access2017 tax return

Forum|Forum|6 years ago
August 4, 2019
1 reply
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How much is it and how do I pay for TurboTax so I can access my 2017 tax return?

Employee

Was your 2017 return prepared with Online TurboTax? If so, log in to your account and look in the section "Your Tax Returns & Documents." Choose tax year 2017, and look for a link to download/print the PDF. Do you find evidence of your return there OK, but when you try to download, does it ask you to pay? If it was prepared in Free Edition last year, access will be locked. If that's your situation, we can tell you how to pay to unlock your 2017 return. The method to unlock it depends on what all you have done with your 2018 return. The minimum payment is 19.99 for a 2018 Free Edition return upgraded to PLUS.

If you find no evidence at all of your 2017 online return in that account, we can tell you how to look for multiple accounts. A return prepared in desktop software (CD/download) will not be in an online account.

Please answer all of the following:

Have you already filed a 2018 return in Online TurboTax, or is one still in preparation? Or did you file elsewhere?
Was the 2018 return prepared in Free Edition?
Is the 2018 return in the SAME account as the 2017 online return?

We can tell you how to unlock a return once you answer all the questions above.

There's also a free option if a return transcript will suit your purpose. You may be able to immediately download one at the IRS website if you qualify to open an IRS account there. Otherwise, to order a transcript to come by postal mail takes 5-10 calendar days.
http://www.irs.gov/Individuals/Get-Transcript

K

kaltheide

I did pay and still can't access it

M

mesquitebean

Employee

@ kaltheide wrote:

I did pay and still can't access it

You didn't describe any of your situation. Was access to the 2017 return locked, and it asked you to pay to unlock it? What exactly did you pay for? Did you pay for an online 2018 return upgraded to PLUS or higher? The minimum purchase to unlock a prior return is 2018 Free Edition upgraded to PLUS at 19.99 in the same account.

If the 2018 and 2017 returns are in the SAME account, and if you paid for a 2018 return in PLUS or higher using a credit/debit card, then that should have unlocked all prior returns in that account. For this unocking purpose you cannot use the option to pay later out of the Federal refund; you have to pay upfront.

Did your credit/debit card payment go through? And are the 2018 and 2017 returns in the same account? If so, that should have unlocked all returns. If that's what you did, but it's still asking you to pay when you try to download/print 2017, then try cleaning out your browser in the following way:

Log out of TurboTax. Clear your browser Internet cache. Close your browser and reopen it. Then log back into TurboTax and see if the 2017 return is still locked. If it is, we can tell you how to phone TurboTax Support to troubleshoot.