Question

Amount on total advance child tax credit payment letter is different from what I received

Forum|Forum|4 years ago
April 17, 2022
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The letters received from the IRS show more than $1300 additional from what we actually received for advance child tax credit payments. How to I type in the correct amounts and make sure I file this right?

TurboTax Premier Online

M

MAK70

Step 1: Double check the IRS’s Child Tax Credit Update Portal to be sure it shows a payment was sent, when it was sent, and how it was sent (Direct Deposit or check).
Step 2: Check all of your bank accounts to ensure you didn’t just miss the corresponding deposit; or check with your spouse to ensure they didn’t get the check in the mail, cashed it, and simply forgot to tell you. Once you are sure the payment is indeed missing, see the next step.
Step 3: Request a payment trace to track your payment if you did not receive the payment after the timeframes below. The IRS will not be able to trace your payment unless it has been:
- 5 days since the deposit date and the bank says it hasn’t received the payment;
- 4 weeks since the payment was mailed by check to a standard address;
- 6 weeks since the payment was mailed, and you have a forwarding address on file with the local post office;
- 9 weeks since the payment was mailed, and you have a foreign address.
To request a payment trace, either call the IRS at 800-919-9835, or mail or fax a completed Form 3911, Taxpayer Statement Regarding Refund to the IRS as shown in the chart further below.
- Do not request a payment trace to determine if you were eligible for a payment or to confirm the amount of payment you should have received.
- Do not mail Form 3911 if you have already requested a trace by phone.