Question

Any idea on the Refund advance, I keep getting an error that says "Something Changed in your return" You'll need to choose your refund method again. Nothing's changed.

Forum|Forum|4 years ago
January 26, 2022
2 replies
0 views

Have tried everything from clearing cookies, cache, customer support was of no help. Was speechless on this, they seem to have no clue on what the issue is.

TurboTax Deluxe Online

M

MAK70

STEPS TO CORRECT THE ERROR MESSAGE "SOMETHING CHANGED IN YOUR RETURN"

Log into your Credit Karma account (MUST BE ON A DESKTOP OR LAPTOP..NOT THE APP)
Go to the upper right hand corner after logging in and click on PROFILE & SETTINGS
Scroll down and click on SECURITY SETTINGS
Scroll down to the email section and confirm the email you have on file with Credit Karma
Then scroll down to the end of the page to LINKED ACCOUNTS
Then click on UNLINK ACCOUNT to unlink your turbotax account from your Credit Karma account
Then log back in to your Turbotax account and click on Intuit Account button(located at the bottom over top of the log out button)
Go down to your email and change it to the email you have listed in your Credit Karma profile

Then sign back out of Turbotax and then back in and go to file your return and it should correct the problem and you should then be able to efile and receive your refund advance.

C

chaseholland2001Author

Did everything you stated but nothing changed.

M

MichelleLO

This is a known experience that is related to your email address and we hope to have the issue resolved soon. If the steps provided by MaryK1101 did not work for you, please see this Help Article to sign up for future updates: Why am I being asked for my email before I can checkout?

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