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Can find my daughters tax return but not my own on a shared computer, what to sign up and process 2016 tax's

Forum|Forum|7 years ago
June 6, 2019
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TurboTax Free Edition Online

Best answer by RamonT

If you believe there are more than one account, you may want to try the account recovery process:
https://myturbotax.intuit.com/account-recovery/

If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

If that doesn't work you can follow the link below and it will guide you.
https://ttlc.intuit.com/replies/3300041?

T

TomYoung

Employee

If last year you first prepared your income tax return and then, in the same account, prepared your daughter's income tax return, then your income tax return was overwritten by your daughter's.

R

RamonTAnswer

If you believe there are more than one account, you may want to try the account recovery process:
https://myturbotax.intuit.com/account-recovery/

If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

If that doesn't work you can follow the link below and it will guide you.
https://ttlc.intuit.com/replies/3300041?