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June 4, 2019
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Can I get a refund on my states I bought in Turbotax? - I accidentally bought them and do not need them.

  • June 4, 2019
  • 3 replies
  • 0 views
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    Best answer by mesquitebean

    Desktop software has a 60-day unconditional moneyback guarantee, so you can phone in and tell Customer Support you don't need the state programs.

    They are open now, so this might be a good time before they get busy.

    Use the form at the link below to schedule a call back, or it may provide a number.  Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

    Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.

    https://support.turbotax.intuit.com/contact


    3 replies

    Employee
    June 4, 2019
    Are you using Online TurboTax (web version) or desktop TurboTax (CD/download)?
    carlhuaAuthor
    June 4, 2019
    Desktop
    Employee
    June 4, 2019

    Desktop software has a 60-day unconditional moneyback guarantee, so you can phone in and tell Customer Support you don't need the state programs.

    They are open now, so this might be a good time before they get busy.

    Use the form at the link below to schedule a call back, or it may provide a number.  Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

    Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.

    https://support.turbotax.intuit.com/contact


    carlhuaAuthor
    June 4, 2019
    I think there’s a misunderstanding.  I only want a refund for the extra states I purchased. Thanks