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February 21, 2025
Question

Can I get my money I paid since my refund dis not go through

  • February 21, 2025
  • 1 reply
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    1 reply

    VolvoGirl
    Employee
    February 21, 2025

    You mean the Turbo Tax fees?  Did you pay by credit card?  No, the fees are to prepare the return whether you efile or print and mail.  Why did your tax return reject?  We can tell you how to fix it.  A common reason is for the wrong 2023 AGI.

     

    Try entering 0 for the AGI. The IRS might have processed your return later so the AGI didn't get entered in time.  Especially if you mailed it.  That works for most people. See,
    https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

    How to correct the AGI in the Online version
    https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

    If you can’t get it to efile you will have to print and mail it.
    https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

    Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.