Please contact Turbo Visa Debit Card If it has been longer than 10 business days since you filed your tax return and you selected your direct deposit with the Turbo Visa Debit Card (remember: Saturday, Sunday, and official holidays don't count as business days) you can visit TurboDebitCard.com or call toll-free at (888) 285-4169 for a replacement card.Follow these steps to request a replacement card when you call: Listen to the recording (you cannot skip it) Press 2 to continue using the automated system. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these). The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1. Press 2 for the option of " have not yet received your card". Next you will be prompted to enter your social security number, zip code, and birth date. Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/27306

Question

Can i just get replacement turbotax card for my money please to my address

Forum|Forum|6 years ago
March 31, 2020
2 replies
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TurboTax Live Basic Online

J

JeanneLO

Employee

Please contact Turbo Visa Debit Card If it has been longer than 10 business days since you filed your tax return and you selected your direct deposit with the Turbo Visa Debit Card (remember: Saturday, Sunday, and official holidays don't count as business days) you can visit TurboDebitCard.com or call toll-free at (888) 285-4169 for a replacement card.

Follow these steps to request a replacement card when you call:

Listen to the recording (you cannot skip it)
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
Press 2 for the option of " have not yet received your card".
Next you will be prompted to enter your social security number, zip code, and birth date.

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/27306

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

J

Jfloyd3783

I just need duplicate card. I lost mine

T

TerukoL

Employee

Please try and call again later. Lines may be very busy right now with people checking to see if their stimulus check has been deposited on their Turbo Card. Call (888) 285-4169. Do not choose option 2. The recording will repeat a few times, but then you will get more options.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"