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June 2, 2019
Question

Can I start a new return if I haven't filed the one started so information form last year's return can be transferred without having to pay for Turbo Tax again?

  • June 2, 2019
  • 1 reply
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1 reply

Employee
June 2, 2019

Hi - thanks for contacting TurboTax. If you've paid for TurboTax with a credit card, then you'll need to start a return from scratch and pay for that one. Please contact us after today to request a refund on the original return. 

If you didn't pay for TurboTax with a credit card and want to use the same account as last year, you can start a return from scratch by clearing and starting over. You can do this by following these instructions: 

https://ttlc.intuit.com/questions/2586254-how-do-i-clear-and-start-over-in-turbotax-online

Happy Tax Day!