Question

Can not log in

Forum|Forum|5 years ago
December 5, 2020
1 reply
0 views

I am very upset. I have been trying to reset my password for at least 8 month . And get into my account I do not have access to my old email or my phone number. I have needed to log in to my turbo tax account to view my taxes from 2018 in order to get my stimpulus direct deposit check. I have tried resetting it and each time I put in that I do not have access to email or phone number. Then is proceeds to another screen where I answer all questions regarding personal information without any problems and then nothing. I still cant get help.

I need a solution and I need someone from turbo tax to resolve this problem. It should not be this hard to speak with someone in technical support that can further help me

X

xmasbaby0

Employee

The IRS could have used either your 2018 or 2019 tax return to issue a stimulus check. Did you file a 2019 return? TurboTax has no control over whether the IRS sent you a stimulus check.

You will be able to get the stimulus money when you prepare your 2020 return and file it in early 2021--assuming you are eligible. There will be a place to enter it on line 30 of the Form 1040.

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbotax-online

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

X

xmasbaby0

Employee

See this thread ---maybe the screen shot in it will help you

https://ttlc.intuit.com/community/taxes/discussion/hello-i-am-trying-to-login-online-but-it-keeps-wanting-to-text-a-code-to-my-old-number-how-do-i/00/1751159

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**