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February 26, 2025
Question

Can someone help me track down my 2024 taxes? Completed the data entries but nothing is showing. Can't even retrieve prior year taxes. Turbotax thinks I'm a brand new guy

  • February 26, 2025
  • 1 reply
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    1 reply

    RachelW33
    February 26, 2025

    It sounds like you may not be logging into the same account that you were originally using.  To make sure you don't have another account, please follow the instructions in this TurboTax Help Article: How can I view all my TurboTax accounts?


     

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    alc313Author
    February 26, 2025

    Thank you Rachel. Wish that was the case. I have been using TT for about 20 years. One login. Prior taxes are missing in the account as well. Really strange.  I can’t get any help from TT. 

    RachelW33
    February 27, 2025

    Please try contacting TurboTax customer support, see How do I contact TurboTax?


     

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