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February 25, 2020
Question

Can you tell me while you'll bank is still holding my money, when the it's has already released it?

  • February 25, 2020
  • 1 reply
  • 0 views
From the it's. Also the it's page shows send, your page still eat accept.

1 reply

Employee
February 25, 2020

If you see the word "accepted" at the TurboTax Tax Home page, it will always say "accepted."  That's the efile status,  not the refund status.   Once accepted, the efile status in TurboTax does not change.

 

If you chose to pay any product fees out of your Federal refund, the funds go first from the IRS to an intermediary bank where the fees are subtracted.   Then that intermediary bank sends the rest to your bank account or card.  The company that handles that is called SBTPG (Santa Barbara Tax Products Group.)

 

If you are sure the IRS has released and sent your funds (check with the IRS "Where's My Refund" tool), you can log in to your temporary account at SBTPG to see the status of your funds.

 

To log in, choose the taxpayer portal at:
https://www.sbtpg.com/

 

SBTPG has a phone contact page at the following link. It also shows their business hours.  Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information