Cannot open .tax2017 file in Turbotax 2017. Says fed tax return is on my PC and let's get my state form next. Gives Error code 190. I cannot open my fed or state forms.

Forum|Forum|7 years ago
June 4, 2019
2 replies
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SteamTrain

Employee

The tax software must have every state installed in it that is in the real tax file you are attempting to open.

Those states need to be installed BEFORE you attempt to open your actual 2017 tax file.

IF it is only one state in that file..then only one state needs to be installed, but if that original .tax2017 datafile file has multiple states in it..then they all must be installed first.

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Here's what you have to do.

1) Start a NEW tax return. Enter enough information about your personal information, and the state you live in...and if any other states are involved....then go to the state section and download/install your own state (if your state has an income tax) and then buy, download, and install any additional states needed.

2) Do a SAVE-AS for ta file and make sure you give it a "Dummy" filename so you don't risk overwriting you original tax file,

3) Then go to the top menu to the "Online" selection and check for all software updates, and let it install anything it finds.

4) then use the "File" menu item (upper left corner "Open Tax Return") to browse to and open the file you really want to see.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

L

lkmiscAuthor

Employee

I appreciate the response. I tried it and it didn't work. It does download state and updates for the "dummy" return, but when I close the dummy return and click to open my tax file, I immediately get the same error 190. I just spent 87 minutes on the phone with Turbotax and they couldn't solve it. They kept trying to get me to log into my Intuit account even though I kept telling them my taxes were not done online and I used the desktop Premier CD version, which includes one free state. I only have one state in my taxes. When I had an issue with state years ago, the Intuit rep provided me with a link to re-download state and it worked. I told them tonight about what was done previously, but they kept trying to get me to log in online, saying that I can access last year's tax returns which I know I can't. They reside on my desktop PC. Any other ideas? I'm dreading having to call again. I don't have that much time to spare. And now...even the "Contact Us" won't let me through to get the ID number to call. I put in Error 190 in the subject and the box turns red and prompts me to put in key words for the issue.