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February 6, 2024
Question

Cannot print

  • February 6, 2024
  • 1 reply
  • 0 views

Completed my 2023 tax return. Trying to print my return but when I click on print, it just spins and doesn't connect to my printer. I have no problem printing from my laptop for other documents.  I have to force quit Turbotax in order to get out of it.

1 reply

Employee
February 6, 2024

Are you using online or the CD/download?   If you are using online, you cannot print until you have paid your fees.

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February 6, 2024

It is downloaded on my laptop.  I have filed my returns but I wasn't able to print when I got to the screen that says print and archieve.  I wouldn't connect to my printer but I was able to print other documents from my laptop to my printer.  So I went to another page and was able to print to PDF which is what I wanted to do anyway.  After doing that I finally was able to actually print pages from the print and archive page.  Not sure why it would not print originally.  

February 8, 2025

Yes Same issue won’t print return or save to PDF taxes have been filed and bought downloaded version