Question

Charged for unused product

Forum|Forum|3 years ago
February 5, 2023
1 reply
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I have recently filed my taxes through your company TurboTax which I believed was free but instead was charged for self employment TurboTax that I currently am not nor filed with that!! I want a refund from you and an explanation why!!

Critter-3

Ok ... so you PAID the online fee even though you believed it was incorrect ??? Sorry but online fees, once paid, are non refundable. This is a DIY program and you are the one responsible for making sure everything is correct before you file or pay anything. The time to question the fees was before you paid them and filed the return... when something could be done.

But if you want to try discussing it with TT support go ahead and try ...

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent –

https://support.turbotax.intuit.com/contact/

C

Clondon697 Author

I NEVER got the opportunity to change my payment options because it was NEVER an option!! You see the only way I knew that I was charged for self employment was when I went through the one thousand hoops they made me go through just to see what I never agreed to and won’t give me the opportunity to even stop it which is ridiculous!! Thank you I’ll be contacting them as soon as they are available!! I also want other people to know be careful with this company because you can’t control what they take from you weather it’s right or wrong and free is a LIE nothing is free!!!