Question

Did Not File - TurboTax Says I Did

Forum|Forum|6 years ago
March 28, 2020
1 reply
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I have used TurboTax in the past, but went to an accountant this year. She asked for some info from last year's return, so I logged onto TurboTax. I did not input any information and did not click "File Now." All I did was download my 2018 return.

Now I am getting texts and e-mails (from TurboTax) that my federal return was accepted. I NEVER TOLD TURBOTAX TO FILE! How can I fix this? (Or actually, get TurboTax to fix this since I didn't tell TurboTax to file.)

TurboTax Free Edition Online

CassLO

Unfortunately, if the IRS has "Accepted" the tax return, it is too late to stop it.

For additional questions, you can call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:

Click on this link: Contact Us
Select your TurboTax platform.
Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
Click Submit.
On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.