Direct Depoit was rejected by my bank now SBTPG is sending it back to the IRS

Forum|Forum|2 years ago
February 14, 2024
7 replies
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Hello my DD was set to go in my account 2/13/2024 but my bank said they rejected it because of how it was coded. I called SBTPG and they said the check would be mailed. They also took an extra $70 for the bank rejecting it. Now the website says it will go back to the IRS. This is not what they told me. I don’t know what to do any help pointing in the right direction would be appreciated.

Best answer by mglauner

That’s what the SBTPG says on their site. That’s why I don’t understand. It states that it’s being returned to the IRS not that they will send a check. I’m sorry if I am being dumb here.

This FAQ states that SBTPG will return your refund to the IRS after they have issued you a Cashier's Check and mailed it to you, and it was returned to them.

This is after your original bank rejected the initial deposit.

I'd say you need to resolve this with SBTPG.

@Seminolefan78

JulieS

No, there isn't anything you can do in this situation. Your check will be mailed to you at the address on your return.

You can complain to your bank and they may agree to refund your service charges.

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Seminolefan78Author

So is it going back to the IRS or as a cashiers check to me?

JulieS

The direct deposit will be returned to the IRS, unless TPG is processing your refund. If it goes back to the IRS, they will issue a treasury check and mail it to you.

If it goes back to TPG, they will issue it as a check and mail it to you.

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Jenny411

What was it coded as ? And was anyones rejected by chime ?

Seminolefan78Author

My bank explained that it was coded CTX or CCD instead of PPD. I’m not sure if anyone else’s was rejected by Chime I have SoFi.

Jenny411

So you don’t have chime ? Try emailing tpg

Roniveal

Chime said that tpg has ended their contract with them so I don’t know what’s going to happen

Time to move on

I have seen too many threads like this. Sbtpg is a third party company we trusted through TurboTax!!! Now, we'll be waiting months. It's seriously time to try another company for our tax needs. TurboTax, Sofi, and sbtpg, are just playing the blame game. Meanwhile, everyone is getting their money but the people pay them. The customers.

Residentconker

This legit has just happened to me with sofi! Between them, turbo tax and the IRS I have received no good answers. Sofi says it was coded wrong when sent over. Same way as stated above. and turbo tax isn't helping with where my money is (they took the fees out already too). I hear about a check being mailed out but the irs is giving me a completely different number that sounds like a debit card number

NanaChris32

I'm in a similar boat. I bank with SoFi & according to the IRS website, my refund was sent 2/14 but SoFi hasn't received it. I stumbled on info for SBTPG's website shows filing fees deducted & the rest "Pending return to IRS" 2/14 & "under review" so I called their customer service # & their automated system said they identified "unusual activity" & they're sending my refund back to the IRS then it just hangs up with no option to speak to a live person.

I'm not buying what they're selling because the IRS already approved & sent the refund, I googled SBTPG & there have been countless complaints about them fraudulently keeping refund payments & lying to consumers about sending refunds back to the IRS yet the IRS knows nothing about it & many still trying to get their money 2-3 years later!! I've been a loyal Turbo Tax customer for years but since they want to do business with a bunch of crooks, that ends today!

Residentconker

That is absolutely absurd. I have also been with TurboTax for as long as I can remember. The run around is insulting at the best of times for this. The thing that makes less sense is my state refund was deposited just fine and on time. How can the state refund get deposited but somehow the federal was sent over coded incorrectly as a business to business transaction as sofi is saying.