E-file status still pending even after receipt of acceptance email from Intuit

Forum|Forum|3 years ago
February 9, 2023
12 replies
0 views

Hello,

I filed federal and state taxes on 2/4. Same day (2/4) I received an email from Intuit telling me the federal taxes had been accepted. No email from Intuit on the status of state filing however state already pulled payment from account a couple days ago so evidently that has moved along as well. Despite both of these events, TurboTax application still showing both of these as pending as of 2/9. With the activities described above, I would have expected TurboTax to show accepted for both of these by now. Appreciate any thoughts on what might be going on.

TurboTax Home & Biz Windows

SharonD007

Still pending means your e-filed tax return was sent but has not been accepted or rejected yet. It may sit in pending status 24-48 hours before the status changes. Sometimes state returns stay in Pending for several days or even longer.

Please see the TurboTax Help articles What does "pending" mean? and Why is my state e-file still pending? for additional information.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

joeportenjrAuthor

Thanks for the reply. I still think it's odd that I received an email from Intuit 6 days ago telling me my Federal taxes were accepted however the desktop app still shows pending. Same think for the state taxes even though they already pulled the payment from my account several days ago.

KatrinaLO

Once your return is accepted by the IRS, they will have the most up-to-date information for you. Once that return is accepted, it's in the hands of the IRS and any further updates will come from their website. If it's been accepted, you can begin to track your refund at the IRS Where's My Refund? site.

@joeportenjr

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

jjakubin

I'm having the same exact problem. Customer support was no help. I ended up switching to H&R Block online version and everything went smoothly.

fix-software-efile-status

Same thing with me. E-file status will not update but email says IRS and state accepted. I have used H&R Block for over 20 years and this year I decided to switch. And right out the gate, this happens! Looks like it has been going on for some time. I am NOT about to try and call customer service and spend hours on the phone. I might have to rethink which program to buy next time. I even rebooted my computer trying to get it fixed.

MoniqueLO_

Sometimes state returns can take a little longer. Please see What does pending mean? for more detailed information.

Since the IRS has accepted your e-filed return, you can check the status of your refund by going directly to: https://www.irs.gov/refunds

Additionally, you can check out this Help Article for instructions on how to track your state refund.

@ML222

ML222

Thanks for the generic reply. We have been using turbo tax software for decades and this is the first year when I have to wait on the state to accept or reject 11 days after filing return and accepting by Feds. Maybe TurboTax needs to review their e-file communications with the states.

ML222

Same issue here. I filed my taxes February 9th. Federal was accepted within 2 hours and State (GA) is still "pending" today February 21,2023? Anyone knows why state is still pending over 10 days now?

CarissaM

Once Turbo Tax submits your return, we do not get updates after the return is accepted. Any other status updates must be done on the IRS or state tax website. @fix-software-efile-status

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

joeportenjrAuthor

There had to have been a failure somewhere along the way. My federal and state taxes have been filed and payment transactions completed yet Turbotax filing status remains pending 3 weeks in. This is no longer a big deal with me as I have done the leg work to get confirmation directly from the government entities. That said, it would have been nice for the app to work telling me my taxes were accepted instead of leaving me hanging. Seems like others on thread are having similar issues. Should be looked into IMO.

KatrinaLO

Once your return is accepted by the IRS, they will have the most up-to-date information for you. TurboTax helps you prepare your return and then we pass it on to the IRS. Once that return is accepted, it's in the hands of the IRS and any further updates will come from their website. You can begin to track your refund at the IRS Where's My Refund? site.

@jjakubin

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

rlpg

I am experiencing the same issue. I e-filed both a federal and state return. I received e-mails saying both have been accepted. The e-file status in turbo tax is still showing the returns are "pending".

colts200112

Same problem here. I filed on 1/28/2023 and have received accepted emails for both federal and state but still pending in TT desktop software. My problem is I need to file a amended return and TT will not allow me to electronically file the amended return because my original electronic file status is still pending even though I have received both state and federal refunds.

marpon3

Having the same issue. I efiled for several individuals, we all received the emails from TT that our federal and state are accepted, but TT still shows pending. Been using TT for over ten years, this is the first time I've run into this issue. Usually once I receive the emails that they are accepted, the software is updated immediately afterwards. Unfortunately, I don't feel comfortable sending the IRS payment until I can verify they are accepted. When can we expect the software to be updated to fix this issue?

suzyj555

The answer to these questions for those of us who have not gotten any solutions from TT is to switch to HR Block and request your money back for this faulty program with no support from TT. I just went bought it after waiting for 2 weeks for a solution. TT not even bothering to respond to these questions as evidenced by the pat responses showing they don't even read the messages. You can't contact them since the phone disconnects you while trying to push the button for assistance. They make a lot of money but don't really care if it works. I've used them for years with no issues but the wasted time and then all the time trying to figure out how to fix this mess is ridiculous. I will be going to the competitor from now on. Also, my federal taxes were accepted within 30 minutes of filing with HR. So my pending means they never even sent it to the IRS.

mjgill1

I have an E-Mail from Intuit saying the return was rejected and a code on 02/20, but E-File Status says Pending, so I cannot fix it. So based on this string, it is a problem, and if they review the Forums, they should discuss a fix.