Question

Erroneous charge on my bank account

Forum|Forum|4 years ago
November 4, 2021
1 reply
0 views

I was charged $75.78 without my authorization. I will never do business with Turbo Tax again. Turbo Tax messed up my 2020 tax so much that instead of receiving refund they said was due, I received only 1/4 of what was due after waiting 9 months. All info I submitted was correct.

Critter-3

If you have an active ADVANTAGE account you DID authorize the charge ... it is your responsibility to cancel the account ... you should have gotten a reminder email recently letting you know this was going to happen.

TurboTax support FAQ for cancelling an Advantage subscription - https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

To cancel your subscription, simply remove all products in your TurboTax Advantage account:

Sign in to TurboTax Advantage.
Select TurboTax Advantage on the right side of your screen.

If you only see Sign up now, your subscription is already canceled or you're in the wrong account. Use our Account Recovery tool to get a list of all your TurboTax accounts, then sign in under the right account.

Select Remove product under each product listed
Once all products have been removed, you'll see the Sign up now button. This means your subscription has been canceled.

Tip: If you missed the cancelation deadline for this year's TurboTax product, simply wait until you receive your CD or download, then submit an online refund request within 60 days of receiving your product.