There is a few reasons why you might have not receive your refund within the Up to 5 Days Early Refund Delivery if you signed up for this option:
Refund was offset or differed from their estimated refund amount, bringing the refund amount below the minimum threshold or above the maximum. What is a refund offset?
Your bank wouldn't accept RTP (Real Time Payments) or Same Day ACH deposits, preventing Intuit from depositing their refund 5 days ahead of when the IRS would have deposited their refund.
The IRS didn't give Intuit 5 or more days of notice in advance. This stopped Intuit from meeting the Up to 5 days early expectation.
You will receive a follow-up email with refund and timing update, and if any cancellation is applicable.
You can contact TurboTax Customer Support by clicking the link below
Also keep in mind that once your return is accepted for processing by the IRS and/or State TurboTax has no control over the processing of your return and/or release of your refund. It is up to the Bank's discretion to issue an early refund (you can contact your bank to see if there is any transaction pending). If you have any inquiries on any delay you should contact the IRS or your state Department of revenue directly for further assistance.
There is a couple of FAQs to help you track your refund