The IRS phone line are extremely busy and you should expect long hold times but if it has been over 21 days since your return was accepted you can call them. Please see these TurboTax FAQ's on why some tax return refunds may take a while to be released and what steps you can take: Why do some refunds take longer than others? What if my IRS refund is taking longer than 21 days?If you decide to call the IRS here are some tips when contacting them: 1-800-829-1040: First choose your language. Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line. Instead, press 2 for personal income tax questions. Then press 1 for form, tax history, or payment. Then press 3 for all other questions. Then press 2 for all other questions to be transferred to an agentAlso this TurboTax FAQ lets you know what to have ready before you contact the IRS: https://ttlc.intuit.com/community/irs/help/what-do-i-need-if-i-call-the-irs/00/27378If you are anticipating a state tax return refund those processing times vary from state to state. To check on a state refund please visit your state Department of Revenue website.

Question

Federal return was accepted 2-3-2020 it's now 3-12-2020 and says my refund is still processing how long should wait to call then

Forum|Forum|6 years ago
March 12, 2020
2 replies
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J

JeanneLO

Employee

The IRS phone line are extremely busy and you should expect long hold times but if it has been over 21 days since your return was accepted you can call them. Please see these TurboTax FAQ's on why some tax return refunds may take a while to be released and what steps you can take:

If you decide to call the IRS here are some tips when contacting them: 1-800-829-1040:

First choose your language.
Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
Instead, press 2 for personal income tax questions.
Then press 1 for form, tax history, or payment.
Then press 3 for all other questions.
Then press 2 for all other questions to be transferred to an agent

Also this TurboTax FAQ lets you know what to have ready before you contact the IRS: https://ttlc.intuit.com/community/irs/help/what-do-i-need-if-i-call-the-irs/00/27378

If you are anticipating a state tax return refund those processing times vary from state to state. To check on a state refund please visit your state Department of Revenue website.

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C

cwtx72

Mine was accepted 2/2/2020 and I still haven't gotten my return (4/27/2020), like yours it keeps telling me still being processed. No one to call. Up setting is some people have filed in March and have received there return. Mine is just a 1040, or standard tax return.