Skip to main content
March 7, 2020
Question

Federal taxes accepted 1/27/2020. site says they are still pending. I received state refund already. what is going on

  • March 7, 2020
  • 1 reply
  • 0 views
No text available

1 reply

Employee
March 7, 2020

TurboTax does not receive updates from the IRS once they have accepted your return The refunds are processed separately by different agencies and the timing is independent of each other. It is not unusual that one arrives before the other.

Please see these TurboTax FAQ's on why some tax return refunds may take a while to be released and what steps you can take:

If you are concerned and it's been well over 21 days since your tax return was accepted by the IRS and you decide to call them here are some tips when contacting the IRS at 1-800-829-1040:

  • First choose your language. 
  • Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
  • Instead, press 2 for personal income tax questions.
  • Then press 1 for form, tax history, or payment.  
  • Then press 3 for all other questions.
  • Then press 2 for all other questions to be transferred to an agent

Also this TurboTax FAQ lets you know what to have ready before you contact the IRS: https://ttlc.intuit.com/community/irs/help/what-do-i-need-if-i-call-the-irs/00/27378

 

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"