If your return has been processing longer than 21 days, you can phone the IRS to see if you can learn anything about the delay.IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-FriListen to each menu before making the selection. First choose your language. Press 1 for English.Then do not choose the first choice re: "Refund", or it will send you to an automated phone line.Instead, press 2 for "personal income tax".Then press 1 for "form, tax history, or payment". Then press 3 "for all other questions."Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.I usually use a speakerphone so I can work on something else while waiting.

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Filed taxes february 4th 2017 and still no refund

Forum|Forum|7 years ago
June 4, 2019
5 replies
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TurboTax Deluxe Online

Best answer by mesquitebean

If your return has been processing longer than 21 days, you can phone the IRS to see if you can learn anything about the delay.

IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do not choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.

M

mesquitebean

Employee

If you efiled, what do you see when you doublecheck with this tool to be sure the return was efiled successfully and accepted?
<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp">https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp</a>

If that showed it was accepted (or if you mailed the return), what do you see at the IRS website below for the status of your Federal refund?
<a rel="nofollow" target="_blank" href="http://www.irs.gov/Refunds">http://www.irs.gov/Refunds</a>

B

btucker5011Author

It shows it is still processing. It was accepted feb 4

1

105139070_03154

I filed February 24 and have not Received my refund should I be worked since I filed eletronicly?

M

mesquitebean

Employee

105139070_03154:
If you efiled, what do you see when you doublecheck with this tool to be sure the return was efiled successfully and accepted?
<a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp">https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp</a>

If that showed it was accepted (or if you mailed the return), what do you see at the IRS website below for the status of your Federal refund?
<a rel="nofollow" target="_blank" href="http://www.irs.gov/Refunds">http://www.irs.gov/Refunds</a>

M

mesquitebeanAnswer

Employee

If your return has been processing longer than 21 days, you can phone the IRS to see if you can learn anything about the delay.

IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do not choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.

M

mesquitebean

Employee

@btucker5011
I tested this IRS phone tree sequence again today, and the IRS has changed one of the menu options. I have corrected the sequence above. If you were emailed the original answer, please return to the forum to see the corrected info.