Filing status

---

@ 1michman4u  wrote:

I used TurboTax  to file my taxes back in April and I still haven't received my income tax.  The IRS said they have no record of me filing . I'm not sure if my returns got approved or not

---

"The IRS said they have no record of me filing ."

How did they say this?   Did you speak to a live IRS agent?   Or do you merely fail to find your info at the IRS "Where's My Refund" tool?

Let's start at the beginning.   What product did you use?   Underneath your question it is showing you used desktop software--Basic Edition for Windows (CD/download).  Is that correct?

How did you file?   Did you efile, or did you choose to print and mail the return?   If you efiled, what status is showing when you check the efile status from within your desktop product?   To check, launch TurboTax and open your return.  When the return opens, it may tell you if the efile was accepted.  Otherwise, with the return open go to the top left corner of the interface, and click on FILE, and in the dropdown choose "Electronic Filing", then choose "Check Electronic Filing Status".

Once you are sure the efile was accepted, or if you chose to print, sign, and mail the return, you can use the "Where's My Refund" tool at the IRS website below to check on the status of your Federal refund.  
https://www.irs.gov/Refunds

NOTE: When using that IRS WMR tool, be sure you enter the correct SSN and filing status.  For the refund amount, use only the Federal refund amount, and not any total refund amount that includes a state refund.
The amount to use is on your Federal Form 1040, Line 21a.

What do you see with the IRS tool?     If it says "still being processed", report back, and we can tell you how to speak to someone at the IRS, and if necessary, the IRS Taxpayer Advocate Service.