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March 4, 2020
Question

Filled my taxes on 2/7/2020 it was accepted on 2/8/2020. Now It's saying still being processed will notify when deposit date is available

  • March 4, 2020
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Employee
March 4, 2020

The IRS says 9 out of 10 filers who efile and choose direct deposit will get their refunds within 21 days. Some returns are processed fairly quickly, while others require additional processing due to specific items in the return. Some are pulled at random for more thorough investigation.

 

NOTE: By law (the PATH Act), the IRS did not begin issuing refunds on tax returns claiming the Earned Income Tax Credit (EIC) or Additional Child Tax Credit (ACTC) until after February 15. So filers with one or both of those credits likely won't get their refunds until early March.

 

If the IRS tool says it is "still being processed", and if it's been longer than 21 days, and you are not subject to the PATH Act delay, you can speak to a live agent at the IRS to see if they can tell you anything about the delay.

 

Here's how to reach a live agent at the IRS:

800-829-1040 (7AM-7 PM local time) Monday-Friday

 

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

  • First choose your language.  Then listen to each menu before making the selection.
  • Then press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions." 
  • It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
  • Then it will get "tired", and you'll get another menu.  Choose 2 for "personal" then you should be transferred to an agent, but there's likely to be a long wait.
  • I usually use a speakerphone so I can work on something else while waiting.