Question

Got an email from TurboTax to file an amended return due to some issue. Said I was getting an $11 refund. Then had me print forms that say I OWE $70. Which is it?

Forum|Forum|4 years ago
October 15, 2021
1 reply
0 views

No text available

TurboTax Deluxe Online

Employee

No one in the user forum can see your tax return and we do not know about your email, or what you changed on the return when you amended. Provide some details.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

T

tara2669Author

I didn’t change anything on my return. TurboTax told me to put “CORRECTING THE OVERSTATED AMOUNT OF DEDUCTIONS OR REFUNDS” under why I was amending. It was apparently due to “an issue that doubled an amount carried over from [my] 2019 state tax return involving either the refund amount or balance due”.

After checking everything it said I was entitled to a $11 return and I submitted. Then it told me to print a document that needed to be mailed. That document said I owed $70. My question is, am I getting a refund or do I owe? Should I just call customer service ?

X

xmasbaby0

Employee

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**