Has anyone received a credit back for the cost of Turbo Tax due to home energy credit information not being included requiring an amended return to be filed?

Thank you but I did call Turbo Tax yesterday and was provided a link to request a refund which I submitted. I then received an e-mail stating the online version of Turbo Tax was not eligible for a refund. I am receiving conflicting information. 

Hopefully everything will work out with a bit more time. It is frustrating to call and not receive a resolution. (AND I am still waiting for the additional federal refund from the amended return that I filed.)

I was hoping by posting here that TurboTax would take another look at everyone who was instructed to file an amended return to be sure our refunds were received. 

Thank you! I will give a call back - was just traveling for work this week and hoping someone may have been able to guide me in getting a response from Turbo Tax.