Question

Hello, half of my refund was deposited. I'm missing my other half? When will the other part come?

Forum|Forum|7 years ago
June 6, 2019
2 replies
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TurboTax Free Edition Online

Employee

TurboTax does not receive feedback from the IRS regarding money that was offset from your refund. If you owed back taxes, child support, student loan debt, etc. you will receive a letter of explanation from the IRS in several weeks. The WMR site will contain a message regarding your offset.

https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

(Be aware also that your Federal refund and state refund do NOT come together)

Did you choose to have TT fees deducted from your Federal refund? (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99)

How can I see my TurboTax fees? https://ttlc.intuit.com/questions/2565973

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

B

Bmeyn2

I have the same problem and let me tell you it has NOTHING to do with the offset of the IRS or the Treasury. You all are STEALING people's money and I expect you to FIX IT

J

JPTwist

I have just found the same issue. Over $1500 is missing - I have no outstanding debts either. How many people have to go through this before it's acknowledged as a problem?

DoninGA

Employee

@JPTwist wrote:

I have just found the same issue. Over $1500 is missing - I have no outstanding debts either. How many people have to go through this before it's acknowledged as a problem?

Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Have you factored in the TurboTax account fees and the TPG service charge of $40 plus any applicable sales tax?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or - TPG-CSsupport@greendotcorp.com