Help

First please make sure you are logged with the correct USER ID in your TurboTax account for last year. Please see this TurboTax FAQ for more information:

https://ttlc.intuit.com/community/accessing/help/why-can-t-i-find-my-return-in-tax-home-or-my-docs/00/25553.

Once you locate your prior account use this to locate your AGI:

1.     Sign In to TurboTax in the correct account from last year.

2.     Go to the prior year section in My Tax Timeline.

3.     Click View adjusted gross income . 

Also, you can request a transcript online from the IRS.

Now, onto the issue of why you may not have received a refund. Was your return Accepted last year?  When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile. 

If you filed your tax return with TurboTax for tax year 2018 and it was accepted by the IRS and you never received your anticipated refund you will need to contact the IRS as they issue the refunds not TurboTax. You may contact the IRS at 1-800-829-1040 please see this website article from the IRS on contact hours and information you will need to have ready when calling them: https://www.irs.gov/help/telephone-assistance.

Here are some tips when contacting the IRS:

• First choose your language. 
• Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
• Instead, press 2 for personal income tax questions.
• Then press 1 for form, tax history, or payment.  
• Then press 3 for all other questions.
• Then press 2 for all other questions to be transferred to an agent

Please see this TurboTax FAQ on what to have ready before you contact the IRS: https://ttlc.intuit.com/community/irs/help/what-do-i-need-if-i-call-the-irs/00/27378.

If you discover your 2018 tax return was rejected you can file it now and use 0 as your AGI. Please click on this link for information about filing a prior year's tax return with TurboTax. You won't be able to do it with TurboTax online and you will need to mail in your tax completed return.