Question

How can I report my card never being received and when I call the toll free number they want the last 4 numbers on a card I dont even have. I filed my taxes last month.

Forum|Forum|6 years ago
February 19, 2020
1 reply
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TurboTax Free Edition Online

Employee

For lost, stolen, or cards never received, visit https://turbodebitcard.intuit.com/contact-us .

If you have set up your online account you can click on the link to Report a lost, stolen, or damaged card. Otherwise call the phone number provided. Press 2 to continue with the automated system, do not enter SS# at this point, Press 1, Press 2, now enter your SS# and continue following the prompts.

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B

BritneymayAuthor

They still want my card number on a card I never received and now I'm starting to get frustrated that I can't get past that and to have them re send a new card it's been almost a month since I filed and have not received my card at all.

J

JakailaLO

Did you create an online Turbo Tax prepaid card account? Go back through your emails , check your spam folder too, you should have received a email from Turbo Tax once you were approved for the card. There will be instructions on how to create the online account, which has the number you are needing when you contact customer support. Good luck!

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