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Sounds like you're in the wrong account. Seems to be very common that people end up with multiple TurboTax accounts without realizing it. You log into the wrong account and things are missing. First LOG OUT of whatever TurboTax account you're logged into right now. Then:
Use this tool to see if you have multiple accounts for any email addresses you may have used:
https://myturbotax.intuit.com/account-recovery/
OR
You didn't use Turbo Tax for those years ...
You can get a return transcript from the IRS for free : http://www.irs.gov/Individuals/Get-Transcript
For a $50 fee you can get a copy of the return from the IRS: https://ttlc.intuit.com/questions/1901218-can-i-get-a-copy-of-my-tax-return-from-the-irs
OR
You used the downloaded version ... in that case only you would have copies of the tax returns.
Use this tool to see if you have multiple accounts for any email addresses you may have used:
https://myturbotax.intuit.com/account-recovery/
OR
You didn't use Turbo Tax for those years ...
You can get a return transcript from the IRS for free : http://www.irs.gov/Individuals/Get-Transcript
For a $50 fee you can get a copy of the return from the IRS: https://ttlc.intuit.com/questions/1901218-can-i-get-a-copy-of-my-tax-return-from-the-irs
OR
You used the downloaded version ... in that case only you would have copies of the tax returns.
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