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How do I cancel an order which has already been paid for but not filed yet? I do not care about the refund.

Forum|Forum|4 years ago
February 7, 2022
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TurboTax Free Edition Online

Best answer by Kat11_2

@tkashiv That is correct. Your return won't be transmitted until you select the option to "Transmit Return Now" at the end of the program.

If you'd like to try to get your $ back, TurboTax will gladly refund any payment you made. Just in case, you can contact TurboTax Customer Support by using the info I'm linking below. NOTE: When entering your subject matter, don't use the word "refund". Using that word will route you to an automated line pertaining to tax refunds. Instead, use "billing issue". You said you don't care about having your $ refunded, but I'll share this info anyway.

How do I contact TurboTax?

Kat11_2

Employee

Once you've made payment for your product, you won't be able to use the "Clear and Start Over" feature, which would allow you to delete all the data you've entered into the program.

You'd simply abandon the return.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

T

tkashivAuthor

Thank you so much!
I'm assuming that simply means it is not and will not be filed and I can stop worrying about it doing anything, right?

Kat11_2Answer

Employee

@tkashiv That is correct. Your return won't be transmitted until you select the option to "Transmit Return Now" at the end of the program.

If you'd like to try to get your $ back, TurboTax will gladly refund any payment you made. Just in case, you can contact TurboTax Customer Support by using the info I'm linking below. NOTE: When entering your subject matter, don't use the word "refund". Using that word will route you to an automated line pertaining to tax refunds. Instead, use "billing issue". You said you don't care about having your $ refunded, but I'll share this info anyway.

How do I contact TurboTax?

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***