**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

BishopHankerson

I closed my card and green dot did it how can I get a replacement because card is closed I call and it says your card has been closed you can not re open or start new card 👋

mesquitebean

Employee

@ BishopHankerson wrote:
I closed my card and green dot did it how can I get a replacement because card is closed I call and it says your card has been closed you can not re open or start new card 👋

I'm sorry, but I don't understand your situation. This is a user community forum. Are you referring to a Turbo Visa Debit Card and wanting to talk to the folks at the Turbo Visa Debit Card's customer service? Why are you wanting to reopen a card that you've closed? If that's your situation, I have no way of knowing if they can even do that without a new application; you'd have to talk to them. Does this have anything to do with the economic stimulus payment or what?

MichelleLO

If it has been more than 10 business days since you signed up for the card (remember holidays and weekends do not count as business days), please call toll-free at (888) 285-4169 to check the address we have for you, update your address, or have a new card sent to you.
Please see the TurboTax FAQ: When will I receive my Turbo® Visa® Debit Card? for more information.

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tylerG8597

I am trying to cancel the card I haven’t received yet it’s been over 3 weeks. Keeps asking for last 4 of old card that I no longer have. HOW DO I TALK TO SOMEONE? there maybe someone spending my taxes as we speak!!!

DaraLO

@tylerG8597 When you call the toll-free number, type in the social security number of the cardholder instead of the Turbo Visa Debit Card number.

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Ronraymond12

I got a new address I need my turbo tax resent to

Ronraymond12

I have never received my turbo tax card how can I get it switched to different address

Anonymous

You will need to reach out directly to card services regarding support for your prepaid debit card!

PopeDS

My wallet was stollen and I needba replacement ASAP . Thank you

DaraLO

To order a replacement card, you will need to contact customer support for the Turbo Visa Debit Card. Refer to the following TurboTax FAQ for the contact number: When will I receive my Turbo® Visa® Debit Card? - Community

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mesquitebean

Employee

@ nikkilpn31 wrote:
What do I do if I don’t have the card and when I put my Social Security number in it will not let me do anything like I’m not in the system? the IRS said that the money went into my card on the 15th but there’s no way to do anything about it cause I don’t have the card and it is canceled but a new one was not mailed to me.

This is mainly a user a community forum, and I'm a fellow user of TurboTax. While both are offered by Intuit, the Turbo Visa Debit Card has its own customer support separate from TurboTax Support.

https://turbodebitcard.intuit.com/contact-us

If you are unable to reach a live agent at the Card's customer support, there is a way to report a card that was never received. Instead of entering a card number or SSN, if you keep listening one of the options is to "report a card lost, stolen, or never received." If that's what you want to do, then choose that option, then you'll get a new menu. Listen to all of it, and I presume it will ask you to report one "never received." I'm not sure what all happens after that. It may cancel that one and send a new card to the address they have on file for you (assuming you have not changed your mailing address.) It might be best to speak to a Turbo Visa Card agent, but I don't know how/if you can reach one other than by trying through the link I provided above. Some people say they reach a live agent, but I'm not sure exactly how they're doing it, possibly with the 16-digit number.

Otherwise, phone TurboTax Support and complain about the Turbo Card's customer support system. Tell them you can't reach a live agent at the Turbo Visa Card, and ask them to advise you on how to do so.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

lyneshia29

I never received my card so I was trying to order a new card

CarissaM

In order to do this, you will need to contact customer service.

You can contact customer service by clicking here.

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Lenaarnett35

Hell i was tring to cancel my turbotax card endin in 7646 wen i called it said the card was cancelled out nd i will recieve a new one.but when i looked on the turbotax tax app it said money was taken off i need this card to b cancelled nd a new one reissued out to me can someone contaact me via email or phone [phone number removed] thanks lena

AkinaLO

@Lenaarnett35 Please report your card lost or stolen here Turbo Prepaid Card Login, or call Support immediately at (866) 795-7597.

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longhairkc

I ordered a replacement card it's been over 10 business days and when I call to get another one it ask for the last 4 digits of the card that's never been received and social security# doesn't work for that. I guess I'll have to pay another 5 for another card if I ever get to order one. This is complete nonsense 😠

CarissaM

Please select the option your refund has been deposited to a card you do not own. This will get you connected to the fraud department, where a live agent will be happy to assist you.

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Sharp7755

Need a new card wallet got stolen

JeanneLO

Employee

@Sharp7755

To report a card lost or stolen for your Turbo Visa Debit Card you can visit TurboDebitCard.com or call toll-free at (888) 285-4169

Follow these steps:

Listen to the recording (you cannot skip it)
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
Follow the prompts to report the lost/stolen card and request a replacement.