Solved
Make your systems more compatible. this is infuriating.
When you sign onto your online account and land on the Welcome Back screen, click on Download your .tax file
Or -
When you sign onto your online account and land on the Welcome Home screen, click on My TurboTax at the top of the screen. When you are on your 2016 Timeline, under the section for SOME THINGS YOU CAN DO, click on Download .tax file
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.