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January 27, 2020
Question

How do I get 2017 return when my marital status changed and my 2018 return was filed with my wifes account?

  • January 27, 2020
  • 1 reply
  • 0 views

The website is telling me I can't view my 2017 return because I haven't filed my 2018.  The thing is I did file 2018 and it was filed through intuit it was just done jointly using my wife's account.  Is there anyway I can let them know this so I can get my returns?

    1 reply

    DoninGA
    Employee
    January 27, 2020

    You have to sign onto your 2017 online account using the exact same user ID you used to create the 2017 online account.

    Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

    Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

    If none of the user ID's received will access your 2017 account, then use the option shown in blue on the account recovery website, "Try something else"

     

    If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

     

    To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

    Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

     

    See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

     

    If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

    See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

    Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

    Note:  The Call option will not be available when TurboTax Support is closed.

    Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax