Question

How do i get my temp card info

Forum|Forum|7 years ago
June 3, 2019
19 replies
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TurboTax Free Edition Online

Employee

You will receive an email with instructions on how to create your online account. Once your online account is set up, you will receive temporary card information that you can use to spend online. You should receive a physical card in the mail within 5-10 business days after the IRS accepts your return.

https://ttlc.intuit.com/replies/7066857

J

joynap

it dose not allow you to set up an account without a card number. How do you get around that?

N

NashayLO

"You will receive an email with instructions on how to create your online account. Once your online account is set up, you will receive temporary card information that you can use to spend online. You should receive a physical card in the mail within 5-10 business days after the IRS accepts your return."

Please see this Turbotax FAQ for more information, https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511

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D

Duner269

Mine is set up but I can’t use the temp card info. I got my money about 1 hour ago

L

Liberty2018redo

You will receive an email with instructions on how to create your online account. Once your online account is set up, you will receive temporary card information that you can use to spend online. You should receive a physical card in the mail within 5-10 business days after the IRS accepts your return.

Y

YMD404

WE HAVE THE TEMPORARY CARD SoNDRA!

B

Bonnie317

Mine temporary card info isnt working either 😩

D

Duner269

I have tried it on so many sites. A lot of people aren’t even telling me they are using their temporary card to send money to people and mine is not working at all. Tech-support said there was nothing wrong with my account

Y

YMD404

One support person told my sister she cannot use the temporary card.

I'm sure that's not the case or what's the point on getting an "Advance" if I have to wait for the actual card? The refund would have been in my bank account by then.

Y

YMD404

Are there certain websites that accept the temporary card? Has anyone gotten the temp card to work?

D

Duner269

I have tried so many websites. The card information keeps saying invalid and when I called the company and they said nothing was wrong with my account. Then they said they have to submit a ticket to tech-support there is something wrong because I can’t use mine

B

bri9346

See if it allows you to add the temporary card info to a CashApp or Venmo account. You can either create a separate account using the card to which you want the funds deposited to and transfer it that way using CashApp or Venmo, or send the money to someone you trust to have them send it back to you.

T

Taneeshab1

Hey! Cashapp won't accept prepaid cards at all. But definitely paypal....

B

bri9346

It allowed me to add the temporary card info to my account. Let me see if I can attach a screenshot to show you guys.

L

Liberty2018redo

your temp card info will be emailed to you, or the email address used to file

D

Duner269

Yes I have it still doesn’t work says invalid

L

Liberty2018redo

Your temp card information will be emailed to you or to the email address to file your taxes. If you don't see it check your junk and Spam folders

Y

YMD404

We have the info. No need to repeat this again. The issue is the temporary card information we have doesn't work on any online website.

D

Duner269

Yes and for nothing. The bank told me to run it as credit but even then it still doesn’t work

B

bri9346

Make sure to verify email as well.

D

Duner269

Email has already been verified. Is yours working

T

TiffanyL

If you are asking in reference to the Refund Advance, you will receive an email with instructions on how to create your online account. Once your online account is set up, you will receive temporary card information that you can use to spend online. You should receive a physical card in the mail within 5-10 business days after the IRS accepts your return. The link below should assist you with any questions you may have about the Advance:

About receiving your Refund Advance

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B

Bonnie317

GIRL @Tiffany11_2 the temporary card IS NOT WORKING........................

Y

YMD404

@Bonnie317 and @Duner269 there is another post about the temp card not working. Perhaps that'll be more helpful.

E

Empresswhite13

I’ve received an email saying my funds are available but no email about setting up an online account. Anyone else having this problem?

D

Duner269

The email comes right after filing your taxes at least mine did

CassLO

Contact Turbo Tax Card Services at: (888) 285-4169

You should have received an email on behalf of Turbo Tax to walk you through getting your virtual information. You can utilize this until your card arrives. Check your junk mail if you are not seeing it in your inbox.

"HeatherPLO Employee TurboTax Specialist"

Please see the below FAQ for additional assistance:

About the Refund Advance temporary card

Once the IRS accepts your return. one hour later, you will get the card info (which then has to be set up with an online account). Forty-eight hours after acceptance, there is money available on the virtual card.

About receiving your Refund Advance

About the Refund Advance application process

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