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February 24, 2020
Question

How do I go back to the beginning, where it ask you if you want the system to pull in all of your information to save you time?

  • February 24, 2020
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1 reply

Employee
February 24, 2020

To go back to the beginning to the prompt to import information from last year you will need to use our clear and start over feature in TurboTax. You won't be able to use this if you've already registered, submitted payment or deducted the TurboTax fee from your refund. Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-online/00/26444.

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