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February 23, 2025
Question

How do I pull up my tax returns? My son filled using my email and now his returns pull up instead of my own, how do I fix this?

  • February 23, 2025
  • 2 replies
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    2 replies

    DoninGA
    Employee
    February 23, 2025

    The TurboTax online editions can only be used for one tax return per account and User ID.  If another tax return is completed using the same account then the first tax return is deleted and cannot be recovered.

    If you want to start another tax return using the online editions you will need to create a new account with a new User ID.

    Go to this TurboTax website and click on Sign up to start a new account - https://turbotax.intuit.com/personal-taxes/online/file-your-own-taxes/

    Employee
    February 23, 2025

    Uh oh....If your son used your account and your user ID, his return overwrote your own and yours is lost forever.

     

    When you use Online TurboTax, you get one return per fee.  Each return needs its own account and user ID.   If you use the same account and user ID for a second return, you overwrite the first one and lose it forever.

     

     

    https://turbotax.intuit.com/personal-taxes/online/

     

     

     

    Check to see if you have a different account and user name:

     

    Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

     

    https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

    Account Recovery

     

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**