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June 19, 2019
Question

How do I remove Premier from my cart after I have already filed? I need to print my 2017 tax return and I accidentally added Premier instead of just PLUS.

  • June 19, 2019
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1 reply

Employee
June 19, 2019

Were you trying to upgrade your already-filed 2018 Free Edition return to PLUS in order to unlock the 2017 return in that same account?

 

Since you have already filed the 2018 return and have now upgraded too far to Premier, you cannot downgrade it  yourself.   If you try to pay now, it will charge you 79.99 for Premier, and possibly 44.99 for a state return.    But this can be resolved.

 

You'll need to phone TurboTax Support during business hours, tell them you accidentally upgraded too far after filing, and ask them to unlock the prior returns for you.   They may not even charge you.

 

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

 

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632