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March 19, 2022
Question

How do I view my 2021 tax documents and print a copy. I get a screen that say preparing your documents. This may take awhile. It never loads up or appears.

  • March 19, 2022
  • 1 reply
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How can I contact Turbo Tax by phone as they do not call me back when I ask for a call?

1 reply

DoninGA
Employee
March 19, 2022

If you have filed the federal tax return and it has been accepted by the IRS, use this procedure -

 

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

 

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2021 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

March 22, 2022

The answer is with the internet browser.  If you are using Firefox and Windows 11 you will not be able to view your tax return.  Log in to Turbo Tax with a different internet browser and you will be able to view and print your tax return.

 

This is something that Turbo Tax needs to address and fix before next year.