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January 5, 2020
Question

How long does it take for data to be ready to download to view my 2018 taxes? It says up to 45 days which I DO NOT have since I'm using this information for my FAFSA.

  • January 5, 2020
  • 2 replies
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2 replies

DoninGA
Employee
January 5, 2020

You should be able to download the PDF of your 2018 online return immediately after registering the 2019 online account.  There seems to be an error in the process for obtaining a prior year online tax return.

Contact TurboTax support on Monday for assistance with this problem.

 

Support is open from 5am to 9pm Pacific time, Monday thru Friday

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Community Manager
January 6, 2020

Are you able to download your tax file from your TurboTax Online Account? 

If you're having technical issues, please provide a screenshot on this thread so we can do research on your experience, just ensure that no personal data is visible in the screenshot. 

We're looking forward to hearing back from you. 

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