TurboTax has no affiliation with your bank, and has no control over the processing of your return and/or refund. If you chose to pay TurboTax fees with your refund, usually this transaction goes through the SBTPG. Click on the link below for additional information.
If the IRS has a Direct Deposit Date on their website and you haven't received your refund, you should first contact the IRS directly for additional information regarding any delays or possible issues.
There is a couple of FAQs to help you track your refund