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Best answer by ddaven12

If you ordered the Turbo Visa Prepaid Card, you will receive it 5-10 days after filing your return. If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169. Once you receive the card please be sure to follow the activation instructions to activate. This will allow your refund to deposit to the card once it has been processed and sent.

Here's more information on the card:

https://ttlc.intuit.com/replies/6419975

1 reply

ddaven12Answer
Employee
June 12, 2019

If you ordered the Turbo Visa Prepaid Card, you will receive it 5-10 days after filing your return. If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169. Once you receive the card please be sure to follow the activation instructions to activate. This will allow your refund to deposit to the card once it has been processed and sent.

Here's more information on the card:

https://ttlc.intuit.com/replies/6419975

June 12, 2019
The company that is responsible for issuing these visa cards sent me the netspend card and my funds were deposited to the visa. I called and asked for a new card and they said call the post office. I tried calling back to just re order the visa and the auto system had no option for 3 day delivery. I tried calling back 4 times to speak with them again to switch. They made me wait 30+ mins. Each time, I was hung up 4 times. This is your 3rd party turbo tax take some responsibility. Oh, and send the CORRECT cards the 1st time.