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April 12, 2021
Question

How long will my payment be pending for i had to wait the 21 days and more now?

  • April 12, 2021
  • 1 reply
  • 0 views
i just really dont understand the fact that turbo tax tells me my fed is accepted but the irs is acting like they haven't even look at it.

1 reply

Employee
April 12, 2021

Try calling the WMR automated hotline 1-800-829-1954 instead. Sometimes the information is not correct on the Where's My Refund website. TurboTax does not receive updates on your refund status after your tax return has been accepted by the IRS.

 

Also, if you are concerned individuals can call the IRS at (800) 829-1040, Monday through Friday, 7:00 a.m. - 7:00 p.m. your local time. Try calling early in the morning and not on a Monday or Tuesday.

 

Here are some tips when contacting the IRS:

  • First choose your language
  • Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
  • Instead, press 2 for personal income tax questions.
  • Then press 1 for form, tax history, or payment.  
  • Then press 3 for all other questions.
  • Then press 2 for all other questions to be transferred to an agent

Please see this TurboTax FAQ on what to have ready before you contact the IRS: What do I need if I call the IRS?

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