Question

Husband Death with log-in credentials

Forum|Forum|6 years ago
December 6, 2019
1 reply
0 views

How does a taxpayer who filed married filing jointly with their husband access the couple's log-in credentials when the 6 digit verification text is going to the deceased spouse's phone which is no longer active? The user name is known, but the most recent password is not in this case. Thanks in advance for any insights!

bluedeb

Employee

You can contact TurboTax Support, they should be able to help you. You can contact support at the following link. Hours: Mon-Fri 8am-5pm PST

https://support.turbotax.intuit.com/contact/

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OR: maybe the following will help:

Forgot your TurboTax Online User ID or password?

Try these steps to recover your User ID or password:

Go to our account recovery page.
Enter one of the following:
- Phone number (recommended)
- Email address
- User ID
Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.

Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.