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January 23, 2023
Question

I already have a credit karma account and when trying to do the refund advance it says "problem verifying personal information". everything matches though, what do i do?

  • January 23, 2023
  • 1 reply
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1 reply

Employee
January 23, 2023

For information on possible causes, please visit the link below and scroll down to "Why am I receiving an error when verifying my personal info?".

 

https://support.creditkarma.com/s/article/TurboTax-Refund-Advance 

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